JOB DESCRIPTION:
This position reports directly to the Chief Executive Officer. The Front Office Manager is responsible for ensuring all administrative tasks are completed on time, managing patient reports, and handling all patient billing requirements. The manager also manages staff and patient schedules, hires nonmedical personnel, and organizes patient medical records.
FRONT OFFICE MANAGER RESPONSIBILITIES:
- Develop and implement front office policies and procedures.
- Oversees all front-office financial operations, including billing and coding.
- Supervises, trains, and evaluates front office administrative staff.
- Sets the staffing schedule and approves paid time off for the front office team.
- Hire and onboard new front office staff.
- Ensures that all customer service standards are met.
- Conducts regularly scheduled meetings with front office staff.
- Collaborates with therapists, administrative staff, and leadership team.
- Works with the leadership team to set goals, objectives, and budgets.
- Makes sure regulations, guidelines, and standards are followed.
- Works closely and provides patient billing information to third-party biller.
- Regular reports on patient billing will be given to the leadership team.
- Manage the scheduling of patients to ensure it is done accurately and promptly.
SKILLS AND QUALIFICATIONS:
- Strong organizational, communication, and interpersonal skills. Knowledge of traits, processes, and ethics in patient and customer care.
- Demonstrated skills in writing and accessing notes, evaluations, and reports.
- Ability to analyze complex information and software to develop spreadsheets and databases and do word processing.
- Ability to handle medical records discreetly.
- Ability to meet established deadlines.
- Knowledge of medical issues and terminology.
- Standard office equipment, including personal computers and peripherals; multi-line phone system.
- Works well independently and has strong operational skills.
- Learns quickly and has strong problem-solving and critical-thinking skills.
- Develops strong relationships with coworkers and has strong leadership skills.
EDUCATION:
An associate or bachelor’s degree in healthcare management, business, or a related degree is required. A master’s degree in healthcare management, business, or a related degree is preferred.
EXPERIENCE:
3-5 years of medical office management experience preferred.
LICENSES & CERTIFICATIONS:
A Certified Medical Manager (CMM) designation from the Professional Association of Health Care Office Management (PAHOM) is preferred. CPR certification and other relevant certifications may be required.
WORKING CONDITIONS:
Office environment, exposure to computer screens, frequent contact with the public. Continuous sitting. Some lifting and carrying. Assist in philanthropic efforts for the clinic and perform other duties as assigned.
BENEFITS:
Medical, dental, life insurance, 401K, ample paid time off including spring break, July, Thanksgiving, and Christmas.
All offers for employment with Moody Clinic are contingent upon the candidate having successfully completed a criminal background check.